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Acrobat 8 error “the Organizer database is damaged…”

If you are getting a damaged Organizer error message when using Acrobat then simply follow these steps to remedy the issue:

  1. Close Acrobat
  2. On Windows XP, go to C:\Documents and Settings\YourUserName\Application Data\Adobe\Acrobat\8.0
  3. Delete the organizer70 folder
  4. Open Acrobat and go to Help > Repair Acrobat Installation
  5. After the repair is finished, you should have a new organizer folder and no more error messages.

This entry was posted on Thursday, February 28th, 2008 at 8:00 am and is filed under Error Code. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

14 Responses to “Acrobat 8 error “the Organizer database is damaged…””

  1. This is a really useful one.
    Cheers Adobe!

  2. How do you do this on a Mac running Leopard.
    Stu

  3. I haven’t seen this happen on Mac’s before, but there is some info on the adobe forums worth looking at:
    http://www.adobeforums.com/webx/.3bc44230
    -
    Best of luck,
    Mitch

  4. This is a GREAT tip…that error message was driving me crazy!

  5. What would be the process for Acrobat 9 running on Vista (64)?
    I get the error regularly.

  6. The folder path on vista would be:

    C:\Users\%username%\AppData\Roaming\Adobe\Acrobat\8.0\

    And thank you for this fix, works perfectly

  7. Hi. I did the above fix and it started happening again within 24 hours. I redid the fix but this seems to be a consistent problem. I reinstalled the entire program but it STILL happens fairly regularly
    I am 32 bit Vista Home Premium Service pack 1
    I am using Acrobat 8 Standard

  8. On Mac I deleted “Acrobat User Data” directory inside /Users/yourname/Library/
    That worked for me. I hope not too much other settings are lost with this action.

  9. Hi, I’m using Windows XP, Adobe acrobat 8 Pro. Tried to search for C:\Documents and Settings\YourUserName\Application Data\Adobe\Acrobat\8.0, but i can’t find it. After i click on “myusername”, i don’t see “Application Data…”.

    Would appreciate if someone can shed some light on this missing link, thanks.

  10. You need to enable hidden folders. From windows explorer: Click tools on the top toolbar and select folder options. Open the view tab and there will be an option in this list to show hidden files and folders.

  11. This error message has been driving me crazy for months!! Thaank you soooo much!!

  12. THANK U….
    problem is solved

  13. I do not see ‘Repair Acrobat Installation’ in the help menu.

  14. YAY! It worked perfectly! Thank you so much! That error message is a real pain in the neck. Glad to be rid of it. I will be hanging on to this web address in case it returns. Appreciate the help!

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