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Acrobat “Not Responding”

If you find that Acrobat is freezing or giving you a “not responding” message when you start the program and you have Windows Vista, this may be caused by Live OneCare, Microsoft’s Antivirus software.

For this situation, we recommend opening up OneCare and running the updates. For more info on the update process visit the OneCare site.

This entry was posted on Saturday, April 5th, 2008 at 6:11 pm and is filed under Error Code, Support. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

2 Responses to “Acrobat “Not Responding””

  1. So what if I have this problem (like so many other people) and I don’t run OneCare?
    I run Vista Ultimate on a Pentium D (3.0 GHz) with 4GB of RAM and Acrobat professional constantly is not responding. I tried repairing, re-installing. I have tried disabling my antivirus program and other security programs but nothing works.

  2. Sounds like a big lawsuit about to hit Adobe - seems that Java loophole is letting viruses through and the advice is to remove antivirus software???

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