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Can’t Create a PDF from Word 2007

If you have Microsoft Word 2007 and Acrobat 8 you may initially have problems converting from Word to PDF. When you are in Word and click the Create PDF button, in some cases, no PDF file will be made.

To fix this:

  • Open Word and click on the Office button

Office Button 2

  • Go to Word Options and click on the Popular tab
  • Under Personalize Your Copy, make sure that both boxes are filled out
  • Click OK, then close and reopen Word

Now the Create PDF button should be working fine

This entry was posted on Tuesday, January 29th, 2008 at 2:30 pm and is filed under Bug Fix. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

9 Responses to “Can’t Create a PDF from Word 2007”

  1. please help…what round button are you talking about. My program starts to convert to pdf file but then it stops and word recovers everything.

  2. I included a picture of the Office button above. This solution only works for Word 2007. If you don’t see the Office button in the top left corner of Word, then you probably have an older version like Word 2003.
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    Best of luck,
    Mitch

  3. It still is not working. Goes half was through and stopped. When you say “make sure that both boxes are filled out” does that mean first name in both box? OR Initial in first box and first name in second box? thanx!

  4. As long as both boxes under Personalize Your Copy have anything typed in them it should work. Also, make sure that you only have one version of Acrobat and Word on your system.
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    For more info you can call Adobe at 1-800-642-3623
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    Mitch

  5. Oh my god! It works. I have been looking for a month. Thank you so much Mr. Mitch

  6. I have recently encountered a very similar bug which the above fix has not solved.

    I run Microsoft Office 2007 on Windows Vista. I bought Adobe Acrobat Pro 8.1 in May 2008, and had, until recently, successfully created PDF files from Word 2007 files using the Create a PDF file facility. The last time I did this successfully was on 28 July 2008. On 6 August 2008 I tried to create a PDF file from a number of word files and was not able to convert any of them. The message I kept getting was:

    “An unexpected error has occurred. PDFMaker was unable to produce the Adobe PDF.” At which point Acrobat 8.1 shut down.

    I have tried various fixes, including checking that the boxes under “Personalize Your Copy” have something in them - they do - and nothing seems to fix it.

    The only way at the moment that I seem to be able to create a PDF file from a Word file is by “printing” to Adobe Acrobat - not the most efficient way! Can you help?

  7. You could try reinstalling the software or updating Acrobat to 8.1.2:
    http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows
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    For more info Adobe’s number is 1-800-642-3623
    -
    Mitch

  8. I filled out both boxes (name & initials) and it fixed it right away. I was having an error when I would right-click on a word doc and choose create pdf. It would work in Excel but not Word. Doing this fixed it.
    THANK YOU!

  9. Hi everyone, i had this issue on MS Word 2007. I solved removing document signature or removing the propertie “Mark as Final”.

    I hope it could be helpfull and sorry for my poor english

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